Purchase Online

To order securely online just click on the “Buy” button or “add to cart” button and this will take you to the shopping cart page where you will find your product details.

For personalised products, use the drop down boxes to make your selection (if requested) and enter the personalisation details in the relevant box that appears on the item page.

Please ensure that these details are accurate as changes cannot always be made once the order has been submitted.

Please refer to our Terms and Conditions to view our policy on personalised orders.

Once you have completed your selection of items, click “Go To Payments” and enter your details and provide a delivery address if different from your credit or debit card registered address.

Upon receipt of your order we will send a confirmation via an email. This email will be your proof of payment and we recommend that you also print this for your records.

IS MY INFORMATION SAFE?

The security of your information, transactions, and money is paramount to our business. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key. Before you even register or log in to the PayPal payment site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal’s servers sit behind an electronic firewall and are never directly connected to the Internet, so your private information stays private.

PURCHASE BY TELEPHONE

Sorry, we do not take telephone orders.

PURCHASE BY POST

If you do not wish to purchase on line you can print our standard order form and send this with your cheque. Please ensure that your cheque includes the correct delivery charges and product price.

We accept payment by cheque providing it is drawn on a UK bank and has a cheque guarantee card. Please make cheques payable to "C. Filek" and write you cheque guarantee number, issue date, (if shown) expiry date and issue number on the reverse of the cheque and send it to:-

Gift Ideas For U
P.O. Box 58, Southwold, Suffolk IP18 1AD

Please note that goods will only be dispatched once full payment has been received and the cheque has been cleared. Please allow up to 5 working days for us to process your cheque payment.

For personalisation details please ensure that you complete the relevant section of the order form accurately. Once the order has been submitted it is not always possible to amend details. Please refer to our Terms and Conditions to view our policy on personalised orders. On the order form please complete your full name, address and contact details, including email address and telephone number.

We always recommend that customers read our Terms and Conditions. Our aim is to ensure that customers are delighted with all our products and services.

If you are unsure about anything then please feel free to contact us (using the contact form) and we will be glad to help with your queries.

DELIVERY INFORMATION

We deliver anywhere in Mainland UK, apart from the Highlands and Islands of Scotland (this does not apply to photographic orders). The delivery charge can be seen for each product when you “add to basket” and proceeding to the checkout stage. Each product has a different delivery charge and is dependent upon the product’s weight and size.

Event photographic orders are sent by Royal Mail, these are normally dispatched within 28 days from receipt of cleared payment (during busy periods, delivery can take upto 56 days). Personalised items can take up to 28 days depending on the item required. Urgent orders can sometimes be processed much quicker but may be subject to an extra charge and extra delivery costs, please use the ‘Enquiry form’ (Contact Us page) to contact us if this is the case and we will endeavour to reply as quick as possible.

We endeavour to process your order as quickly as possible (subject to receiving satisfactory payment, see our Terms & Conditions). If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.

We cannot accept responsibility for delays in delivery caused by our suppliers or by any other third party. Hence we cannot be liable for an item that fails to arrive by a required date.